Level Up Your Level of Care

Up to 70% of your patients and families aren’t getting access to a child life specialist. And often, it’s higher.

What They’re Saying

I showed my patient’s mother the hospital pictures, the diagnosis book lists, the parent podcasts, and some other features. She said “I have been researching Google endlessly for resources and this app has everything I could ever dream of and more!”

Jordan Mahoney, CCLS

nova Children’s Hospital

The Child Life On Call App

Every family deserves access to child life services.

You’ve seen the stats and the data. You know that when patients and their parents have access to proper support and education they are more engaged, more prepared, and more likely to return to your facility.

But with limited budget, limited time, and already over-extended staff, it’s impossible for child life specialists to engage all the children and families who walk through your facility’s doors.

Until now.

The next generation of healthcare is here-and it fits in the palm of your hand.

The Child Life On Call App:

Streamlines routine tasks so staff can spend more time face-to-face with patients

Turns patients, families, and staff into a dynamic team by connecting them to shared resources and a shared vocabulary

Closes the gap in access to child life services by connecting patients to education and support resources on their phones, regardless of when they are admitted

So you can offer the highest quality of care without breaking the bank, or your health heroes’ spirits.

Support that goes beyond the bedside.

With features for children, parents, and health heroes, Child Life On Call empowers users from pre-admission to post-discharge.

For Parents

For Kids

For Child Life Specialists and Health Heroes

Self-care tools to help manage stress

Glossary of basic medical terms, written in easy-to-understand language

50+ descriptions of procedures, complete with photos, insights and suggestions to help them advocate for their child

Printables and downloads for 100+ health and child related topics, easily searchable by keyword

Pictures of the facility and care team

Personal journal with prompts to help guide the conversation with the care team

Self-regulation tools, including soothing sounds and guided breathing

Glossary of basic medical terms, written in child-friendly language

50+ descriptions of procedures, complete with photos

Sibling specific resources Pictures of the facility and care team

Customizable and shareable coping plans

A virtual playroom with games to help pass the time and provide distraction during procedures

✓ Access to all parent and child features

✓ Ability for child life specialists to add their own resources, terms, and procedures

✓ Access to Child Life On Call’s PDU (Professional Development Units) at 50% off (an average of $5 per PDU)

✓ When you contract with Child Life On Call, families get free access even after discharge.

A quality tool from a highly qualified team.

CEO and Founder Katie Taylor is a certified child life specialist with 12+ years experience. She has helped hundreds of families cope with and navigate challenging life events, and brings that same expertise and compassion to the Child Life On Call app. 

Co-Founder and Chief Strategy Officer Jim Donovan is a health care executive with over 40 years experience in the field. He knows that patient engagement is the key to achieving better outcomes, and understands the challenges current administrators are facing.

What They’re Saying

“Child Life On Call has allowed us to expand the reach of child life services. It offers tangible resources that we can leave in the hands of families, to reinforce our clinical interventions.”

Jamie Gentille, MPH, CCLS

Director of Child Life Services, Inova Children’s Hospital

Empowering your health heroes to do their jobs well.

The Child Life On Call App is:


Our robust library of evidence-based, trauma-informed resources boasts over 50 procedures, an extensive glossary, and 100+ handouts on a variety of health and child-related topics.


With Child Life On Call, you can add your own site-specific materials, plus pictures of your facility and staff, all with a few taps of your screen. The ability to modify means you can offer a more personalized experience to your patients and their families.


Child Life On Call consolidates resources and streamlines routine tasks so your health heroes can spend more time doing what matters—connecting with and deepening relationships with patients and their families.


We don’t store health information, so you won’t have to worry about HIPAA violations. Plus the app gives everyone in your facility a shared language, which helps them better meet the Joint Commission’s requirements for providing mandated developmental considerations of care.


All content is created and verified by a group of child life specialists, and our work is overseen by a highly credentialed board of advisors.

“Every child life specialist struggles with trying to do it all. The Child Life On Call app allows us to expand our reach, share our expertise with a wider audience, and leave tangible resources at the bedside. An extension of our clinical services, Child Life On Call helps us make connections and get information where it needs to be – in the hands of families.”

Child Life Specialist, Inova Children’s Hospital

Bring Child Life On Call to Your Facility.

Here’s how:

1. Schedule a Demo

Let our team introduce you to all the ways Child Life On Call can transform your facility-from increasing compliance to improving the patient experience, all while saving you time and money.

2. Sign Your Contract

Through virtual onboarding, we’ll customize and brand the app for your facility and teach all of your health heroes how to use it.

3. Serve More Families Well

Provide excellent customer service from pre-admission to post-discharge, and create a thriving partnership between your staff and the families you serve.

Common Questions

Does the app store health information?

Child Life On Call is HIPAA compliant. We do not store patient information.

Does this app replace the need for Child Life Specialists?

Nothing replaces a child life specialist at the bedside. Child Life On Call acts as an extension of the child life specialist by giving parents access to on demand resources where where a child life services aren’t available. True transformation comes when children and families have access to both a CCLS and the app. 

Who is in charge of the content in the app?

All materials inside the app are developed by a team of experienced child life specialists. Procedures and definitions are reviewed periodically by our content review team, which includes pediatric multi-disciplinary team members. Additionally, all facilities can hand pick specific procedures and upload their own materials to the app.

How much does the app cost?

The cost of the app varies based on your facility size and specific needs. Scheduling a demo so we can develop your customized quote.

The app is free for the patients and families you serve.

How do I bring Child Life On Call to my facility?

Schedule a demo with our team today to see Child Life On Call in action and discuss your partnership.

Can we upload our own resources and procedures to the app?

Absolutely! Uploading your own materials only takes a few taps on your phone.

Is this going to make more work for my staff?

Child Life On Call consolidates resources and streamlines routine tasks so your health heroes can spend more time doing what matters—connecting with and deepening relationships with patients and their families. Our app empowers all staff members to better support children and families facing a medical diagnosis or procedures.

“The CLOC app provided the reassurance parents needed to advocate for their son with unique needs. Working with a patient on the Autism Spectrum often times requires unique care tailored to the individual as not any two people are the same. The coping plan allowed this patient’s needs to be met in a way that keeps both him and staff safe while ensuring all his sensory needs are communicated and accessible to anyone who is providing care.”

Daquan Stephenson, CCLS II, Inova Children’s Hospital

Comfort positions

Download the Comfort Positioning Guide



Being close to a trusted adult is powerful. It lessens pain and brings comfort when kids need it most. This guide shows you how to keep kids safe, and help them feel supported, during medical procedures. From the Meg Foundation for Pain and Child Life On Call.

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